what should I say

08/08/2017

What to Say to Grieving Parents after a Child Dies

Parents mourn their lost babes of every age. Whether children died in utero or during infancy, whether they perished as toddlers or tweens or teens,  or whether death took them by surprise accident in young adulthood or inch-at-a-time illness in middle age, they died out of order. As humans, we’re wired to expect that children won’t die before parents, so when it happens, it’s unthinkably cruel, indescribably painful.

If you’ve wondered how to console friends who’ve lost a son or daughter, bless you. Too often, bereaved parents lament over deepened, inflicted pain from ill-thought comments. Or, when grieving parents most need support, they feel the added ache of uncomfortable, abandoned absence from those who avoid them.

I’ve not suffered the death of a child, although I’ve witnessed friends in such agony. I’ve listened to them and sat with them in their losses. But seeing and hearing and sitting isn’t knowing. Empathy extends only so far.*

Here’s what my friends have taught me as they’ve grieved their dear children’s deaths: 

weeping photo, cemetery, Babyland, grief, TealAshes.com

“Weeping Angel in Cemetery’s Babyland” (photo by Teresa TL Bruce, TealAshes.com)

You can’t fix grieving parents’ pain, but you can avoid worsening it.

  • Don’t tell bereaved parents “I know what you’re going through” or “I understand.” You don’t.
    • Losing your loved one may have introduced you to the pain of grief — and it’s good for you to remember that pain to help you attempt to empathize — but your loss didn’t teach you the intimate rending of self that happened to your grieving friends when their child died.
    • Few bereaved parents tell other grieving parents they know how the others feel — even if their losses seem similar. (Some might remember how they felt when they lost their own child while acknowledging the deep, unique, rawness of the newly mourning parents’ pain.)
  • Stop saying “at least” in any context. There’s nothing “least” about the loss of a child.
    • “At least” minimizes the significance of the loss, which grieving friends need validated and acknowledged, not diminished.
    • This includes not saying “at least your child lived x long …” or “at least your child won’t have to …” or “at least you have faith in the hereafter …” or “at least” anything.
  • Allow grieving parents the right to express (or not express) their faith in their own terms. Friends who believe in hereafter reunions with their beloved children nevertheless agonize over their here-and-now separation until then. (Those who preach or sermonize at them often counteract the comfort they intend to convey.)
  • Never suggest how “lucky” the parents are they won’t have to endure the hard parts of parenting their deceased child. They would gladly endure sleepless nights, endless diapering, terrible twos tantrums, teen angst, college costs, and every other parenting so-called hardship with their beloved child.
  • Never speak of replacing the deceased son or daughter. Loved ones aren’t replaceable.
  • Avoid telling mourning parents they “should” anything.
    • Not how they should …
    • Not what they should …
    • Not when they should …
    • Not why they should …
    • Their loss requires their timing and readiness and processing and coping and surviving.
    • Only they will know when they are capable of accomplishing more than breathing — which will be hard enough for months.
  • Avoid asking “How are you?”
    • It’s impossible to answer. Grief hurts too much. It’s in every cell. It overwhelms and overrides.
    • “Hello” works as a greeting. “How’re you doing?” does not.
    • If you catch yourself uttering the habitual “How are — ” turn it into “How glad I am to see you.”

You can offer increased support to your grieving friends by saying:

  • “I’m so sorry.”
  • “I’m here.”
  • “Would you like to tell me about [speak the name of the deceased child]?”
  • “When you feel up to it, I’d love to share some of my favorite memories (or photos) of [name the child who died] with you.”
  • “It’s okay to fall apart. You don’t have to be strong.”
    • Telling bereaved parents they have to be strong (for each other, for other children, etc.) only reinforces how weakened and fractured they feel. Let them know you and others are there to pick up the pieces they can’t lift.
  • Acknowledge that mourning hurts without claiming you know how your friends feel. Acknowledging grief’s powerful, painful paralysis validates your friends’ pain.
  • “I know grieving hurts and saps your strength. Please let me ___ for you.”
    • Instead of saying, “Let me know if I can help with anything,” be precise. Fill in the blank with specific tasks or services you can render for your friend.
    • Say: Please let me …
      • … bring you a drink of water, an aspirin, a soda …
      • … take your other kids to the park, out for ice cream, to buy funeral outfits, to school …
      • … walk your dog, clean cages or litter boxes, gather eggs, groom horses …
      • … breathe alongside you, take a walk with you, drive you to …
      • … call funeral homes, come to the cemetery, house- or pet-sit during the funeral …
      • … make phone calls to friends, family, employers, creditors  …
      • … mow the lawn, weed and water the garden, shovel the sidewalk, sweep the porch …
      • … fill the gas tank, check the tires, drive to the airport to pick up or take back family …
      • … bring a meal or a snack [where culture and tradition permits] …
      • … take you to lunch or bring you to my house for dinner …
      • … cover your mirrors [for those who sit shiva] …
      • … wash dishes, make beds, vacuum floors, wash windows, clean bathrooms, do laundry …
        • However, please DO NOT TOUCH anything belonging to the deceased child without explicit permission to do so. Parents (and siblings) might need to see the bed left a mess or smell their child’s scent on a dirty shirt or keep a tower of blocks in chaotic disarray where they last fell.

You can also offer comfort to grieving families through these actions:

  • Follow through on the activities you offered to do in the list above.
  • Listen to your bereaved friends — parents, grandparents, siblings, and other kin to the child who died. All are hurting. All need the safety of being able to vent without being judged or disciplined for expressing their emotions.
  • Mark the child’s birth and death dates in your calendar, and then …
    • A month before, a week before, and the day of, let your friends know you’re aware of their child’s upcoming birthday.
    • During the first year (and beyond), be aware that most bereaved parents dread the death date’s day of the month every month as it ticks off another milestone of their child’s absence.
    • Let your friends know you are thinking of, praying for, and hurting for them — and remembering their absent child — around these dates, especially near the sixth-month and annual death dates. The death anniversary will be difficult. Reach out.
    • Feelings will also be tender near the start and end of the school year when your friends will continue to be aware of what grade level their child would have entered or graduated from. Reach out in acknowledging support.
    • Repeat every year — unless your friends ask you not to bring it up anymore. Respect their wishes while continuing to reach out in nonspecific, loving support.
  • Listen again.
  • Listen later.
  • Listen longer.
  • Listen in silence.
  • Listen over the phone.
  • Listen in person.

Cut mourning parents some slack if they ignore phone calls, bail on social engagements, or don’t seem like themselves. They aren’t themselves anymore. Part of their self-identity (as Son‘s Mom or Daughter‘s Dad) was shattered.

  • They are still parents to their deceased child — and always will be — but will never again have the opportunity to physically parent that beloved child. That’s not something anyone “gets over.” Ever.
  • In time — much, much time — and with understanding support, your friends will eventually learn how to live onward again despite their grief.**

If you have children the same age as your friends’ deceased child, be aware that bereaved parents might seek more interaction with you and your family — or less. Continue reaching out either way.

And listen.

___

*Please forgive me, my dear friends who’ve mourned children, if I’ve tread on tender feelings or gotten this wrong. You’ve taught me more about endurance and living with loss than I’ve learned on my own, and my intention is to honor the grief you’ve borne for the children you’ve lost and continue to love.

**The title of my friend Melissa Dalton-Bradford’s book, On Loss and Living Onward: Collected Voices for the Grieving and Those Who Would Mourn with Them, came to mind as I wrote of living “onward again.” I’d planned to type “move forward,” but her better word landed at my fingertips instead.

 

06/29/2017

Think Before Recommending Books and Movies after a Death

I recently finished a book* several friends and associates recommended during the first two years after my husband died. Recommended might be too mild a word; they practically insisted I read it, yet something held me back, and I’m glad I waited until now, nearly seven years into widowhood.

I can almost imagine why they recommended this compelling work of historical fiction. Its vivid language, with three-dimensional settings and characters, made me feel I’d traveled into another era and community. It was a great read, yes — but it was a terrible recommendation for someone actively grieving.

“What were they thinking?” I asked myself — aloud — at least a dozen times over the three days while I read it. “What were they thinking?” At times I even exclaimed in all-caps volume that startled my dog. “WHAT were they THINKING?”

When I reached the end of the book, I sobbed. I’d shed a few tears within other pages, but these “The End” tears accompanied long, high, keening sobs like I haven’t released in years. Yes, years.

I can only begin to imagine how traumatized I’d have felt if I’d read it back then, while I was yet adjusting to widowhood and only beginning to develop ways of coping with my grief.

In the days after I finished reading, I couldn’t stop wondering: What were my friends thinking when they recommended this beautiful, breathtaking, heart-filled, heartbreaking story to me as a new, actively grieving widow?

A) Maybe the story of this character losing a loved one and falling utterly apart in the process will make my friend feel better about falling off the deep end herself. INCORRECT.

B) Maybe the story of this character’s tragic loss(es) will make my friend feel like her loss isn’t so bad after all. INCORRECT.

C) Maybe the realistic bereavement in this book will make my friend forget all about her own mourning. INCORRECT.

D) Maybe if my friend cries over these characters she’ll stop crying over her husband dying. INCORRECT.

Maybe they just weren’t thinking.

Almost as elusive as the answer to that question I asked (and re-asked) is the answer to a quieter, more introspective question: What was I thinking? Why didn’t I read it when they recommended it to me? Why did I wait?

I knew these nonfiction books focused on grief when I chose to read them, and I therefore found them cathartic — especially Melissa Dalton-Bradford’s “On Loss and Living Onward” and “A Grief Observed” by C.S. Lewis (photo by Teresa TL Bruce, TealAshes.com).

Many people find reading next to impossible while mourning. Grief distracts them too much for the concentration reading requires.

But reading anesthetized my distraught nerves and temporarily muted my pain. I read 286 books of fiction and nonfiction (including plenty of titles about grief) in those same first two years after my husband died. While my head lived in the pages of other writers’ stories, I laughed, cringed, empathized, and feared for them. Reading set aside my distress long enough for my body and brain to recharge.

Reading (and writing) while grieving saved my sanity. Sometimes, mindlessly watching TV shows or movies did too. But those offered troubling issues too.

About a month after my husband died, some of my daughter’s friends, meaning well, invited her to join them for a movie night. That was a fantastic gesture, and she’d have gladly attended to distract herself from her grief over her father’s death … if they hadn’t chosen The Lion King, in which the young protagonist is traumatized by the death of his father. (Many Disney films present a minefield of grief triggers for children, of all ages, who’ve lost parents.)

Watching Monk because I knew the main character suffered from the loss of his spouse (and because he also suffered from OCD, as did my late husband) let me channel my bereaved emotions in a metered, measured way. Watching a show (or reading a book) in which I didn’t expect to face a character suddenly mourning a loved one threw me into shoulder-shaking, gut-churning paroxysms of grief.

Fiction in literature and film can offer cathartic release of emotions, particularly when the grieving person seeks it out. Sometimes, a good cry over a fictional character might momentarily lighten one’s own bereavement. But it can trigger cascading meltdowns in mourners, especially if unexpected similarities smack them in surprise.

When inviting grieving friends to join you in a movie or urging them to read a book you enjoyed — and you should do these things as a way to offer support — please think carefully about the content. If characters die or suffer other significant loss, choose something else to share, or alert your friends ahead of time so they can decide whether to proceed.

___

*It’s not the author’s fault this book pushed so many of my personal grief-trigger buttons. And I don’t want to make any of my friends who recommended this particular book feel badly for recommending it so many years ago. For these reasons, I’ve chosen not to name the title or writer here.

 

 

 

 

01/02/2017

Grief after Holidays

You’ve packed lights and ornaments away, hauled your tree to the curb for recycling (or tucked it back into a box), and started (or at least outlined) your battle plan for losing holiday pounds. “The holidays” are past. Whew! It’s time for a return to the security of normal routines … unless you’re grieving.

Emptied of adornments and social obligations, the post-holiday season sometimes leaves mourners feeling more bereaved than before. (photo by Teresa TL Bruce, TealAshes.com)

Emptied of adornments and social obligations, the post-holiday season sometimes leaves mourners feeling more bereaved than before. (photo by Teresa TL Bruce, TealAshes.com)

If your friends are mourning recent losses, the emptiness of bereavement may surge in the post-holiday “normalcy” of unadorned surroundings and cleared social calendars.

Have you ever unwillingly started over? Imagine waking up one morning to discover your contact lists, calendars, medical records, project files, programs, passwords, accounts, data, and personal property were all gone — vanished. Multiply that by a thousand or so, and you might glimpse the disconcerting reset death writes into the hearts and minds of the bereaved. (If a loved one’s or business partner’s death left unknown account passwords or nontransferable titles, this revision upends emotional, mental, and practical matters.)

When my husband died, our family patterns shut down without warning. The agonizing rebooting left no backup files, and those of us left behind faced unfamiliar operating systems written in a foreign language not compatible with our hardware.

In the earliest months after, I observed that others’ lives continued exactly as before. I even recognized myself as more-or-less alive, so in fragmented slivers of my shattered self I (eventually) acknowledged that life continued, sort of. I didn’t want (or need) to hear “life goes on” from those who meant to comfort me. Life for my family was forever altered — our lives did NOT “go on” as they had before.

When loved ones die, “normal” no longer exists. Please, don’t tell a mourning friend “life goes on,” because for their loved one it didn’t; for your friend, life now goes differently.

In the past year, many of you neighbors dropped off casseroles, friends attended funerals, and well-wishers sent notes of condolences to coworkers, family, or even passing acquaintances who lost loved ones. Well done. Thank you for reaching out to comfort and console your grieving friends and coworkers. (On a personal note, I’m forever grateful to those of you who have comforted me and my family by mourning alongside our trials and triumphs through the years.)

Now, whether you did or didn’t step up at soon after your friends’ loved ones died, pardon me for sounding bossy, but GET BACK TO WORK at it. (Please.) Your grieving friends may need your support more now than they did in the earliest days, weeks, and months.

For friends whose loss(es) occurred recently, the blurring fog of shock probably obscured transitions from the old calendar year to the new. As they reawaken to the disorienting world around them — life as they did not know it before — caring gestures of friendship and concern may help them reorder their surroundings. They won’t be ready to rebuild yet, but gestures of kindness (whether messages of ongoing awareness or invitations to interact) will help newly bereaved friends begin to feel the ground under their feet, even if they aren’t yet strong enough to stand upon it.

For friends approaching anniversaries of loved ones’ deaths (whether in the first year or beyond), such demonstrations of caring and commitment are just as important. People need to know their beloved departed ones aren’t forgotten. Let them know you’re aware it has been a year (or two) since their dear ones died. Make note and mention them on birthdays their loved ones won’t be present to celebrate.

Let your friends know you respect their grieving as acknowledgment that love lives on, even past death.

___

(This post is a revised version of 2015’s Grief Reboots after Holidays.)

12/28/2016

New Year, New Grief after Death

As the world counts down the end of this year and anticipates the beginning of the next, news outlets will no doubt remind us of 2016 celebrity deaths: Carrie Fisher and Debbie Reynolds, George Michael, John Glenn, Florence Henderson, Janet Reno, Gene Wilder, Muhammad Ali, Christina Grimmie, Prince, Chyna, Patty Duke, Harper Lee, David Bowie, Alan Rickman … Many famous people left behind sorrowful fans who regret their absence — and grieving families who lament and mourn them.

If you haven’t recently buried a loved one, you might think the new year promises solace — a fresh start — to grieving friends. For some, replacing a calendar marked by death’s heavy hand offers healing.

Turning calendar pages can refresh old grief (photo by Teresa TL Bruce, TealAshes.com).

Turning calendar pages can refresh old grief (photo by Teresa TL Bruce, TealAshes.com).

But getting through holidays without deceased loved ones can feel disloyal, pointless, or any other strong emotion, and when the calendar changes, years shared with dear ones are forever left behind. For many mourners, the new year symbolizes further isolation from beloved ones.

New Year’s Eve/Day celebrations often trigger renewed grief. Traditions like listing resolutions, counting down to midnight, swapping ball-drop-watching stories, serving New Year’s Day black-eyed peas) — all can provoke painful reminders of bereavement in those who may have begun adjusting to earlier losses.

Anticipatory grief also rises at year end. For those facing a terminal diagnosis (their own or a loved one’s), realizing the coming year might — or will — be their last can be devastating.

In marriage, I’d grafted myself — mind, heart, body, and soul — to my husband; we’d been one. His death ripped apart that grafting, leaving me an incomplete fraction of myself — not whole — a walking wound, more a jagged hole than a functioning human. It shattered me.*

I wasn’t the only widow (or other mourner) who lamented, “Why am I still here? Why couldn’t it have been me?” During restless nights when waking alone felt almost as awful as going to bed alone, I’d have welcomed a passive exit in my scant sleep. Lest you misunderstand, please note: I didn’t, I don’t, and I won’t consider hastening to join my late husband.* (No way — I have daughters, other family, and friends who need me and whom I love and need, too.) But sometimes the brokenhearted agony of raw grief exceeded bearability.*

You can’t lessen the pain of grieving a loved one’s death at New Year’s (and beyond), but you can make sure your friends don’t have to endure it alone. How?

  • Acknowledge it’s a difficult time of year, whether the loss is recent and raw or even years ago. New Year’s Eve and Day can reopen grief’s wounds. Friends validated my loss by acknowledging and accepting my sorrow (rather than ignoring or trying to “fix” it).
  • Invite grieving friends to join in your celebration or commemoration of the event. Tell them you’d like them with you for your sake (“I’d like your company”) as well as for their sakes (“Please join me so you won’t be alone”). If they decline (as I often did), assure them the invitation remains open if their circumstances or feelings change.
  • Repeat the invitation, but don’t push. Offer bereaved friends the choice, but respect them to know best whether solitude or socializing will help. For some widowed peers, going to friends’ homes to ring in the new year lifted their spirits better than staying home. For me, some years I’ve needed to stay home watching chick flicks with my daughters; other years I’ve gone out dancing with friends. (I’ve yet to decide which I’ll do this year.)
  • Offer an oasis. Sometimes mourners happily engage with friends (and strangers) one moment but feel hit by tsunami-sized waves of grief the next. Let grieving guest(s) know ahead of time where they can find a few moments to themselves — sometimes crying in private helps channel emotions — but assure them it’s okay if they cry right there beside you and other guests, too.

If mourning friends choose not to join you, continue offering an oasis of listening, awareness, and concern.

If your friends lost loved ones this year, please reach out to them during this rough week. Even if the loss doesn’t seem recent to you, it still is to them. (For many mourners, the second year after a death can be as hard, if not harder, than the first.)

Express that you’re aware this year is different for your grieving friends when life moves on for the rest of the world January 1. (Don’t, however, tell mourners “life goes on” — for their loved one it didn’t.) Be there for them — not only New Year’s Eve and New Year’s Day but in the 365 (and more) days to follow.

___

* PLEASE seek professional help if you (or anyone you know) feel so overburdened by grief or loss (or any other reason) that suicide seems like an option. Do it now. If not for your own sake, then for those around you, get help now. Visit the National Suicide Prevention Lifeline or call 1-800-273-TALK (8255) in the U.S.; outside the U.S. you may find resources at this  list of international suicide hotlines.

(Forgive my overuse of single asterisks above. I wanted to call as much attention as possible to this notice.)

Elements of this post may seem familiar; parts are adapted from my earlier New Year, New Grief and New Year after Death posts.

For more on what to say (and what NOT to say) to the newly bereaved heading into the new year, see Don’t Say “Happy New Year” after a Death.

___

Within hours of posting this the day after Carrie Fisher’s death, I learned that her mother, Debbie Reynolds, also died. I’ve edited the above text to include her name as well. I sincerely offer my condolences to their family as they grieve this heartbreaking double loss.

12/22/2016

Christmas Joy, Christmas Grief

It’s been (early) Christmas at my house for more than a week now; we’re wrapping up (or should I say we’ve already unwrapped?) our holiday celebrations — all but the church service — before December 25. It’s been wonderful having my kids here and celebrating together — this has been a lovely holiday season, our seventh without my husband, their father.

During a few moments, though, “old” grief barged in, casting its shadow across the glow of today’s Christmas lights and shoving me back toward the way I felt when grief was raw:

Mom's Christmas Angel (photo by Teresa TL Bruce, TealAshes.com)

Mom’s Christmas Angel (photo by Teresa TL Bruce, TealAshes.com)

  • Glimpsing maroon-and-red hanging from a store display and thinking — just for a second — Ooh, I think he’d like those colors — before I remembered it’s been seven Christmases since I got him a new shirt …
  • Looking up from the yogurt aisle at Walmart to see one of the three paramedics who came to our house the night my husband died … I backed up, turned away, fled to another aisle, and doubled over in the holding-a-shopping-cart equivalent of putting my head between my knees … (My brain knew I was okay, that it was in the past, but my body didn’t. I shook and trembled on and off for hours after, and had to talk myself into sleeping that night for fear of nightmares returning — as they sometimes do.)
  • Placing the star atop the tree and flashing back to my husband lifting our daughters over his head when they were small so they could set the star or an angel at the top …
  • Setting the felt angel my mother made decades ago into the Christmas tree branches and missing her all over again …
  • Realizing with gratitude that my wonderful son-in-law brings our holiday household back to five members … and wishing my husband could be here to get to know and love him too …
  • Relishing the new Star Wars movie with my firstborn daughter beside me and recognizing my hand reached for his at my other side, darn it …

For the most part, in day-to-day life, I’ve learned. I’ve grown. I’ve adjusted to living without him at my side. As I’ve shared above, sometimes it “still” hurts, but not as sharply as in the traumatic first and second years after his death.

Much felt hazy in widowed fog back then. Yet I remember the numerous people who attempted to console and comfort me during those difficult, raw years — especially during the holidays. I appreciated them for speaking and reaching out — for not ignoring me — even when some of their efforts were less comforting.

  • Some told me not to cry, that he wouldn’t want me (or our kids) to be sad. I couldn’t help thinking, would he want me to be happy he’s not here? 
  • Others said in time I’d “get used to” living without him (and several years later I have), but that didn’t help me feel better then — it made it worse; it felt like they wanted me to forget about him by discounting the painful grief that was (is) interwoven with my love for him.
  • A few admonished me to “keep it together” for my kids’ sakes. “Don’t let them see you cry,” they said. “You’ll spoil their Christmas and make them afraid to go back to school” (my older daughters attended college out of state during those first few years). But my kids and I were still learning our way through grieving, and suppressing grief is far more harmful than expressing it. I wasn’t crying every minute of every day (though it sometimes felt almost that much), but I didn’t benefit when others told me to hide my tears.

I also remember the many kind, supportive words and gestures that lightened my emotional (and physical) burdens while acknowledging my bereavement during those earliest grief-filled holiday seasons.

  • “I’m thinking of you.”
  • “You’re in my prayers.”
  • “I know you’re grieving her during this season.”
  • “I know it’s not the same without him.”
  • “Would you like to talk about him? About his favorite parts of Christmas?” (Sometimes I did want to talk about it. Sometimes I didn’t. But it felt like I mattered whenever they asked.)
  • One woman called to ask what kind of cookies my youngest daughter liked. A few hours later, she texted to say she was on her way to drop off a plateful.
  • Unexpected gift cards (and cash) helped offset expenses and made me feel less alone in providing for my family’s needs.
  • Cards, letters, emails, and texts offered tangible, visual evidence of others’ awareness.
  • Phone calls offered the same, even when I let it go to voicemail to listen later. (Sometimes I could not summon the emotional effort to answer or reply, but I did appreciate them.)
  • Invitations to join others in holiday gatherings proved I hadn’t been forgotten. Even though I couldn’t muster the strength or will to accept them (and I may not have even responded to some of them, I’m sorry to say now), it meant a lot to be asked.
  • A few of the men from our congregation — my husband’s church brothers — stopped by with a Christmas tree a couple of months after he died, when I’d all but forgotten about readying myself, let alone my house, for the holidays.*

Think back over your year. Did any of your friends lose loved ones? If so, please reach out to them. The holidays can be especially lonely and difficult while mourning. It’s not too late — it’s never too late — to say, “I’m thinking of you” — unless you never say it at all.

Wishing you and yours moments of peace and joy in your holidays. If’ you’re mourning this season, I hope those around you will reach out and show you they care. 

___

This is only a portion of the debris cleared away by the men from church that day. The "bushes" behind the trash bags are piled limbs hauled out to the street. (The poor lighting reflects my scattered state of mind at the time. Photo by Teresa TL Bruce, TealAshes.com)

This is only a portion of the debris cleared away by the men from church. The “bushes” behind the trash bags are piled limbs hauled out to the street. (The poor lighting reflects my scattered state of mind at the time.) Photo by Teresa TL Bruce, TealAshes.com

*The day our church brothers brought the Christmas tree, they did more than that. They opened their eyes and looked around as they hefted the pine out of a pickup truck and into the house. While setting it up in the stand, they asked, “Sister Bruce, do you have anyone helping you out with your yard?” (By what they’d seen, the answer was obvious, but to their credit they asked anyway.) To read about the amazing service they gave my family soon after, please see Better Questions than “How Are You?” Part 3 — What to Keep Asking.