phone call

05/15/2014

How to Express Your Condolences for a Loved One–guest post by Suzie Kolber

Suzie Kobler writes for ObituariesHelp.org

Suzie Kolber is a writer at http://obituarieshelp.org/words_of_condolences_hub.html. The site is a complete guide for someone seeking help for writing words of condolences, sympathy messages, condolence letters and funeral planning resources.

“How to Express Your Condolences for a Loved One” by Suzie Kobler of ObituariesHelp.org

It can be difficult to know what to say when someone passes away. Death is often an uncomfortable topic, making it hard to express your feelings of condolence and sympathy to the survivor. Here are some effective ways you can express your condolences based on what is appropriate and what you feel the most comfortable with.

A Letter of Condolence

Back before technology made instant communication the norm, letters were the traditional way of expressing condolences. Even with the other options available, they are still a good way to show your support and concern. The main benefit with letters of condolences is that they can be read when it is convenient and re-read as often as needed. They can be shared with others to help with the grieving process.

When writing a letter of sympathy and condolence, you should always think about the person to whom you are writing as well as the deceased. Your letter should reflect the relationship you have or had with each person. Stay true to your personality. If you are a more formal person, then it is appropriate that your letter also sound more formal. On the other hand, if you are more laid-back and casual, your letter can also demonstrate that. Don’t be concerned that there is a right or wrong way to sound in a letter.

Messages of Condolence

Thanks to the internet, you can now send messages of support as soon as you hear the sad news of someone’s death. This allows you to offer support immediately, often when it is most needed. A quick text message or email can let the person know you heard the news and are offering your condolences without going into great detail. This is also a good method for those people that prefer short messages.

When writing a message, remember that you can keep it short and sweet. The person reading the message may be busy so it is acceptable to get right to the point. If you feel that you need to say more, you can follow up with a letter or phone call at a later time.

Flowers

If you do not know the family or didn’t know the deceased very well but want to express your condolences, it is perfectly acceptable to just send flowers or a financial donation to the organization of the family’s choice.

A simple card with a single message can convey your sympathies without requiring you to compose an entire message. This option is appropriate for many situations, including when the person is a co-worker that you only knew by name or someone you knew in passing in the community. Just make sure you include your full name so the person knows who the card came from.

A Phone Call or In-Person Visit

A phone call or personal visit is often the appropriate method of conveying your condolences when it is someone you knew very well or were related to. However, many people are not sure what to say and avoid the one-on-one interaction. The important thing to remember is that it is the fact that you called that the bereaved will remember more than what you say. In fact, don’t feel like you have to say a great deal besides “I’m sorry for your loss” or some other version.

If you are comfortable talking about the deceased, you can communicate your feelings to the person. It is appropriate to reminisce about special memories or occasions. You can even tell a funny story about the deceased person without feeling guilty. In fact, it may be just what the other person needed to hear after all of the somber moments and sadness they have been feeling.

Timing

The timing of when to express your condolences through the various methods can vary. There is no hard and fast rule. For instance, if you just heard about someone’s death even though it was six months ago, you can send a letter or email stating that you just learned of the news. You never know when your message could come at a good time to cheer them up. Grief extends long past the funeral or memorial service.

You can also prepare the way for a phone call or visit through a letter or message by saying that you will talk with them next week or in a couple of weeks.

Your Choice

Any of these methods are acceptable ways of expressing your condolences for a loved one. The choice is up to you based on the situation and what you feel most comfortable with. After all, it is more important that the bereaved feel your support than in how you choose to show it.

Many thanks to Suzie Kolber of ObituariesHelp.org for providing this guest post. Visit http://obituarieshelp.org/words_of_condolences_hub.html for practical tips to assist you in composing condolence messages for those mourning lost loved ones.

02/10/2014

Give Grieving Friends Breathing Room, but Stick Around

Be patient (but persistent) when grieving friends don’t answer, and give them room (and reminders) to breathe.

After my husband died, a maelstrom of emotions consumed my energy and focus. What little coherency I had went into consoling and caring for my daughters and poorly completing the most basic household tasks. (I seldom remembered — or bothered — to care for myself.) It probably seemed like I was ignoring friends’ efforts on my behalf, but social niceties were so far off my emotional radar they belonged to another plane of existence, another lifetime.

Many caring people reached out to offer support, to see how I was doing, and to let me know I was loved. I was aware of every phone call, handwritten note, text, and Facebook message, but as if from a great distance. I knew etiquette rules (and common sense) required I acknowledge them, but I lacked the ability, the energy, the will to respond.

When people said, “Call if you need anything,” I knew they meant it — but I also knew that I would not call. I couldn’t. Could not. Even if I’d been able to identify what I needed–and for a long time I had no idea — it was beyond my capability to pick up the phone and ask for help. A couple of times I almost called back, but my cell phone felt like an anvil whenever I tried pressing the call button. It was weighted down by the reality of my husband’s death.

Kindhearted folks offered, “Let’s go to lunch one day.” On a rational level, I knew it would be good — and good for me — to get out of the house with a friend when I was ready. Unfortunately, the rational part of my mind was overloaded by the irrationality of emotion. Picture standing in a shopping mall on the day after Thanksgiving. Hear the roar of voices and competing store soundtracks and crying children? Now imagine a friend waving at you (from the other end of the mall) to listen to the tune of an antique music box she just wound. That music box tune across the mall was the rational part of my mind in the earliest weeks and months. The highest, hardest-to-hear notes were my social skills.

Some offers were too soon for me, but for another bereaved soul they might have been perfectly timed. Most were not repeated. I’d like to think that was out of misguided (though well-intended) respect for the privacy and space I’d needed earlier. A handful of folks asked again — a few days or weeks later — but I still wasn’t ready. I appreciated their invitations even when I didn’t accept them.

The friends whose invitations and contact offered the greatest support and strength were politely persistent:

  • They never asked why I hadn’t returned earlier messages. (The last thing mourners need is the added grief of blame or guilt.)
  • They didn’t give up. They waited a bit, then contacted me again, whether I’d responded or not.
  • If I asked them to call again next week (or whenever), they did. Promptly.
    If they offered to call me two days or three weeks later or a month later, they did. (And no, I didn’t mark their anticipated contacts on my calendar, but yes, I was fully aware when they demonstrated I could count on them. I also recognized when others failed to make their promised callback.)
  • Instead of asking, “How are you?” they asked concrete questions like
    • “What time can I drop off a [plant, dessert, card…]?”
    • “Can we get together __-day for [lunch, a movie, a workshop …]?”
    • “You asked me to wait a while before [calling, coming, inviting …]. Are you ready for that now?”
    • “Are you remembering to  [eat, sleep, drink water, breathe (yes — breathe)* …]?”

As weeks passed into months and I became more willing–and able–to interact, I learned about the importance of patient friendship through grief-clouded days. By the time I was ready to step out, so to speak, many of those who’d invited me to do so no longer reached out. I still wasn’t strong enough to call on them, but one by one I began answering those who still contacted me.

It took a long, long time for me to return phone calls. It took much longer for me be able to make them. (It’s been over three years, and sometimes it’s still hard to do.)

I will always remain grateful for the patient friends who kept reaching out to me when I couldn’t yet reach back.

___

*A note on breathing: A couple of weeks after my husband died, another widow asked, “Are you breathing?” At first I thought the question ridiculous. Of course I was breathing. Then she asked if I was emptying and filling my lungs completely. I took a deep, deliberate breath — and was shocked. After that one lungful, I understood what she’d meant. I’d been barely breathing, existing on shallow breaths ever since the shock of that night. The difference was invigorating, but it took months of conscious effort to learn to breathe normally again out of habit. Since then, I learned that in traditional Chinese medicine, the lungs are recognized as the primary organ of grief.