survivor

09/07/2021

3 Ways to Support 9/11 Survivors 20 Years After

How can you help and support 9/11 survivors 20 years after the 2001 terrorist attack? If you know people whose lives changed forever that day — people who lost friends and loved ones and health — let them know you’re aware of their private grief as the world commemorates their public loss 20 years later.

If you think 20 years later might be too late to say or do something, think again.

Remember how travel changed after 9/11? Public outcry, grief, and reactions rose all over the world. Policies and practices shifted post-9/11, causing radical changes that still seem inconvenient. That’s just just one aspect of how public life still feels the impact 20 years later.

Now, think about the personal, private impact. The families and friends of those who died on 9/11 (and because of 9/11) underwent far greater grief and upheaval in not just one area but all parts of their lives. For these survivors, the 20th anniversary of September 11, 2001, isn’t just about what happened when four hijacked planes inflicted devastation. It’s about what happened when the survivors lives were devastated.

So please, reach out. Acknowledge their loss. Then ask and listen to what they need. You can’t fix anyone’s grief, but you can let them know you care.

Peaceful but somber scene where tall bird faces right toward near and far sets of U. S. flags at Woodlawn Cemetery in Orlando, Florida.
Tall bird faces right toward U. S. flags on graves at Woodlawn Cemetery, Orlando, Florida (photo by Teresa TL Bruce).

First, Reach Out, Even If It Seems Awkward.

What if you haven’t spoken to your bereaved friend, relative, former colleague, or neighbor in a while? What if you aren’t sure whether you should say anything about their 9/11-related loss or not? What if you’re afraid it will be awkward?

There’s one simple answer: Reach out anyway.

Supporting survivors isn’t about you and your discomfort. It’s about extending compassion to help others.

It takes almost no effort to send a text, private message, or an email that says, “Hey, I’m thinking about you.” While such a simple message won’t convey specific sentiments, it will show the person they are cared about. It also extends a bridge toward deeper communication.

If you have a closer, more comfortable relationship with the person, consider reaching out in a more direct way with a phone call, an invitation to meet for lunch, or a plate of cookies dropped off with a hand-written note.*

Of course, whether yours is a closer friendship or a more distant acquaintance, you could even send an old-fashioned letter in the mail at any time now or in the future (because grief doesn’t disappear when an anniversary passes). It will cost you very little — postage, paper, and a few minutes — but it will show the recipient tangible proof that someone remembers.

Second, Acknowledge Their Loss.

Well-meaning people sometimes hesitate to speak of their friends’ dead loved ones, afraid that to acknowledge their loss will somehow remind survivors to feel sad again. But 9/11 survivors and others who grieve haven’t forgotten those who died. (Unless your friends have severe memory impairment caused by age, illness, or injury, you won’t remind them because they haven’t forgotten.)

If you remember the names of the ones who died, use their names. After you’ve reached out, consider acknowledging their specific loss. Try something like this:

  • “I remember that your son [say his name here] died on 9/11. I’m so sorry.”
  • “I’ve been thinking about your best friend [say her name here] as the anniversary of 9/11 approaches. I know you miss her.”

If you don’t remember the names, that’s okay. You can still say “your husband,” “your cousin,” “a friend,” “your co-workers,” etc.

You can even be vague if you need to: “I remember that 9/11 impacted you personally. I’m sorry.”

If your friend survived the traumas of 9/11 with altered health, don’t hesitate to reach out, but do be sensitive. Let your relationship guide how much you say:

  • For co-workers, casual friends, and acquaintances, keep your acknowledgments general. “Hey, I know this is a tough time of year. You’re in my thoughts and prayers.”
  • For closest family members and family-by-choice friends, it might be appropriate to speak more specifically. “I’m sorry your lungs still ache from what happened on September 11.”
  • If in doubt, say less, but do say something. “This is a hard anniversary. I’m here if you want to talk.”

Third, Ask and Listen.

I could have listed Ask and Listen as separate ways to support 9/11 survivors, but they belong together. Be considerate and thoughtful about what you will ask and how you will listen.

Be Specific Without Being Nosy.

Most people who are grieving don’t like hearing the general question “How are you?” Complex emotions make it an impossible question to answer. (Learn more at “Better Questions than ‘How are you?’ — Part 1 — Why.” ) Show you care by asking specific yet not too personal questions. These ideas might help you brainstorm your own:

  • “Would you like to share some of your memories about [name the person] from before 9/11?“
  • “Would you like to hear a few of my memories of [name their person]?“
  • “Since this is a tender time for you, would you prefer extra space and privacy, or would you prefer company? I’m available to act as a buffer or hang out. Whatever you need.“
  • “Do you have a preferred organization or cause I can donate to in honor of [the name of their person]?” (See Bonus Ways below.)

Listening Might Be the Hardest Part.

You’ve reached out. You’ve acknowledged their loss. You’ve asked a meaningful (but not nosy) question. Now stop talking.

Listen.

Don’t try to “fix” their grief.

Don’t judge that they should be “over it by now.”

Don’t point out ways they’ve been strong or how well they’ve “moved on” (unless they ask you to).

Listen to what they say about their loss and about how it impacts them today.

Respect What Your Grieving Friend Says, Especially When It’s Hard to Hear.

Listen to body language (in person or via video chat) as well as words and tone.

  • They might not want to talk about it now (and might even snap at you if emotions are running high). That’s okay. They’ll know you made an effort, and if they feel a need to talk to someone later, they’ll know you were willing.
  • Or, they might need to talk and talk and talk and even cry to someone who will LISTEN. So, be sure you’ve set aside time to let your friend talk without rushing, shushing, or pushing him or her toward any conclusion. Let them decide how long is enough.
  • Listening means hearing out, nodding, mm-hmming, being there. Listening does not mean “fixing” anything, confronting or challenging assertions, or rebutting what’s expressed.

Grief, even 20 years after, tends to erode filters, so you might hear things you wouldn’t have expected from your bereaved friend. That’s okay too.

Bonus Ways to Support 9/11 Survivors

If the three ways listed above seem too uncomfortable or if you don’t know anyone personally impacted by the events of September 11, 2001, you can still do something meaningful on Patriot Day — or any day.

Donate to Reputable Charities.

Many nonprofit organizations benefit 9/11 survivors and could use contributions. But do due diligence. Research carefully to make sure they will use your funding in ways you approve. (The Better Business Bureau’s Give.org is one place you can check.)

Volunteer for a Good Cause.

Choose a service organization that helps others, and spend an hour (or more) in lending a hand. If you already have a favorite organization, great! If not, sites like JustServe.org can help you match your time and abilities with volunteer opportunities and community needs in your area.

———

*With cases of COVID-19 ongoing, please maintain best practices of doing no harm. Follow the guidelines of your local health officials if you offer in-person support to grieving friends or acquaintances.

07/26/2018

What to Say at a Funeral or in a Card

Against medical advice, I attended my friend’s memorial service. Most of it.

I left the sanctuary during every hymn — had to — and watched the video tribute through the window. My concussion-injured head (a long, unrelated story) can’t yet tolerate many sounds, including, apparently, music.

Even though my doctor ordered me to “strictly limit all social interaction” while recovering, I needed to attend. It felt important to show up in support of my friend’s family.

Despite my concussion, I also wanted to gather with others who’ll miss my friend, but my desire was secondary to offering his widow, son, and other family members the tangible presence of one more person who cares about their loss.

Having said that, I don’t recommend foregoing doctors’ orders for a funeral service. If you’re possibly contagious, stay away — for now — because the last thing someone grieving needs is additional trauma from already grief-stressed immune systems.

But if you’re physically sound and geographically near enough, show up. If you live too far away or you’re too incapacitated to attend the funeral, send messages of support.

What should you say at a funeral? What should you say in a message if you can’t attend the memorial service?

Keep condolences short and simple. “I’m sorry” can be enough. Acknowledge your awareness of the huge loss your friends now face. Let them know you are thinking of them and, if appropriate to your beliefs and theirs, praying for them.

Share positive memories of the dead loved one. If the circumstances surrounding the memorial don’t seem appropriate, write such anecdotes and send them later.

Offer specific assistance. Even the most sincerely offered “Let me know if I can help” seldom helps someone overcome by the raw, overwhelming nature of grief. When my husband died, I realized people who said this meant it, but I had no idea what I needed. Weeks later, when I began to understand what would have been helpful, I couldn’t bring myself to follow up with them. On the other hand, I could say yes (or no) to targeted offers like “Please let me bring your family dinner Wednesday” or “May I take the kids to the park tomorrow afternoon?” or “I’d like to help you with laundry or dishes or other chores of your choosing around the house Saturday morning if that time works for you.”

Avoid preachy platitudes like “he’s in a better place” or “God must have needed her” or “it was their time to go” or “heaven’s a happier place now with them there.” It’s never wise to use clichéd words as if you’re trying to make anyone else’s losses seem OK.

Avoid saying “at least.” In almost every case, this phrase minimizes rather than validating the breadth and depth of grief.

It’s absolutely all right for the mourners themselves to use these phrases — or any other words they choose — as expressions of how they feel. Even if you disagree with a mourner’s assertion regarding their loved one’s status in the afterlife, showing up in support of grieving friends is not about you, so don’t argue. At all.

Finally, it’s never too late to reach out because there is no “finally” in supporting friends who mourn. Death’s impact on surviving loved ones does not end with the funeral or even after a year or two. While you’ve got the funeral program or obituary notice in hand, make a few notes in your calendar — the person’s birth and death dates, their wedding or other anniversaries, children’s birthdays, etc. — and reach out to your grieving friends in advance of those dates. Many bereaved individuals silently struggle in the days leading up to such commemorations.

The most intense shock of new, raw grief often erodes as the most upfront support from friends and neighbors also wanes. Reaching out to your grieving friends in the months (and years) after the funeral can offer much needed support and encouragement.

06/03/2017

First Anniversary of Grief after Pulse Shootings

One year ago, June 12, 2016, a man with evil, hateful intent entered Pulse nightclub in my Orlando hometown and shot into the crowd of innocent friends and family members enjoying a night of dancing. Of the many he struck down that night, 49 never rose again.

In the weeks and months following that cowardly assault, local manifestations of support showed humankind at its best: Donations poured into the OneOrlando Fund for the shooting victims and their families. Murals, T-shirts, and business markees displayed messages of encouragement and unity. Scholarships honored the memories of the fallen. Neighbors stood alongside strangers in solidarity while acknowledging differences.

Painting outside Orlando’s Zebra Coalition honors the 49 who died in the Pulse shooting (photo by Teresa TL Bruce, TealAshes.com).

Media coverage — initially 24-7 — ebbed over the year but has resurged as we’ve approached the first anniversary.  Much has been tasteful and sensitive, though I observed one broadcaster recently say something that revealed a fundamental lack of understanding about grief: “As the anniversary approaches,” the person said, “it may even be possible some Pulse families and survivors will feel upset again.”  (I’ve written that in quotes, but I paraphrased the actual words to avoid embarrassing the speaker.)

One fallacy of that statement is the implication that mourners might be upset again about their loved ones’ deaths — as if they’d had ample time to no longer be upset about it. But grieving, adjusting, and building new lives takes much, much longer than a mere 12 months. Even when, eventually, surviving loved ones manage to move forward in life without the deceased present in their lives, the absence will remain present and painful in survivors’ hearts.

The other fallacy in that well-meaning newscaster’s statement assumed that some Pulse families (and therefore not all) will find the first anniversary difficult.  From the thousands of mourners I’ve interacted with, all expressed increased anxiety, sorrow, anger, irritability, and longing for their deceased loved ones in the days leading toward the first anniversary after death. All. Even among those whose deaths were peaceful and anticipated, the first anniversary brought with it more pain than resolution. Where death occurred via such senseless, hate-infused violence as was inflicted at Pulse, mourners’ minds and bodies especially rebel at reliving the date when their loved ones died.

With rare exceptions, grieving individuals and families find reaching the first anniversary of a loved one’s death offers an elusive, hoped-for, impossible, unfulfilled promise of relief from the bitter agony of bereavement. The hope is that if one makes it through that horrendous first year, one will be okay from then on. 

The reality comes as an aftershock when the bereaved realize the beginning of the second year often brings renewed heartache and struggles in coping. Compounding the difficulty is the perception — and assertion — by friends and coworkers that mourners should be better by now or get on with their lives already. (If you hear such thoughts trying to work themselves into your words, erase them!)

For soul mates and partners, parents and siblings, cousins and other kin (by blood or law or choice), when it comes to the first year, grieving will never be one and done. Neither should the support and encouragement we offer, which should remain ongoing for as long as the loved ones are missed.

In other words, it’s never too late to let survivors know you are aware of their loss, and it’s never too late to show you care.

Full width of painting outside Zebra Coalition (photo by Teresa TL Bruce, TealAshes.com)

03/30/2017

How to Help after a Death

The death of a loved one shocks those left behind. Whether the loss is anticipated after long illness or utterly unexpected, the bereaved are seldom emotionally prepared. Even those who knew death was coming (and already made final arrangements) have no idea of the overwhelming tasks to be done after a loved one’s passing. Many can’t be delegated, but friends, neighbors, and coworkers can — and should — offer help where possible.

Within minutes or hours, new mourners must answer overwhelming questions and make difficult decisions:

  • Will organs (or the body) be donated for transplants and/or study?
  • What were the circumstances of the death? The day(s) leading up to it? (If death wasn’t expected, police and/or the medical examiner’s office may demand ones far-reaching, deeply personal answers.)
  • Who will move the person’s remains — and to where?
  • Who should make such decisions? (Does anyone know if there’s a will and/or an appointed executor?)

The deceased might have expressed clear, final wishes before his or her death. Those left behind must deal with implementing — or ignoring — such requests.

Within hours or days, survivors must create or enact plans: 

(photo by Teresa TL Bruce, TealAshes.com)

  • Will the loved one’s body be buried or cremated? Where? When?
  • Will there be a private or public memorial service before the body’s disposal? After?
  • If so, will there be an open-casket viewing?
  • Will survivors hold a formal service in a church, synagogue, or mortuary? Or will they gather informally inside a private home (whether that of the deceased or of survivors or friends)? Or will they meet at a park, restaurant, beach, roadside …?
  • Who will arrange — and pay for — all this?
  • Who needs to be notified for personal reasons? How can they be reached? Who will tell them, and how much (or how little) will be shared about the circumstances of the death?
  • Who needs to be notified for financial and/or legal reasons (partners, employers, employees, suppliers, customers …)?

Please note: These decisions belong to those closest to the deceased (those in the innermost rings of grief ). The role of everyone else is not to second-guess but to support. If you disagree with the way or the timing or the manner of their choices, I’m sorry, but it’s not your place to say so. (The adage “least said, soonest mended” fits.)

Within hours or days, loved ones must also address legal matters: 

  • custody and care of surviving dependents (children, disabled adults, elderly relatives, pets)
  • payments of debts (mortgages, car payments, credit cards, medical bills yet to arrive …)
  • payment of and transferal of ongoing accounts including rent, utilities, health insurance for survivors …
  • notification of life insurance companies, if applicable
  • notification of banks or credit unions
  • notification of federal agencies (e.g., the U.S. Social Security Administration and the Internal Revenue Service)
  • notification of credit bureaus (to prevent scumbags from accessing the deceased person’s credit, etc.)

And who knows where such information is? If bills were paid electronically, does the family know how to access the accounts? Will linked accounts for auto-pay bills contain enough to meet immediate, ongoing needs?

Meanwhile, while the loved one’s life has ended, survivors’ lives must go on. But don’t say that. I repeat — DO NOT say “life goes on” to the survivors. Instead, help them. You can:

  • Pick up and drop off
    • meals and snacks
    • groceries
    • prescriptions
    • kids in carpool
    • relatives flying in and out
    • dry cleaning
    • paper goods (tissues, toilet paper, paper towels, disposable plates …)
    • gift cards and/or cash
    • notes of love and awareness
  • Pitch in
    • wash clothes* and bedding* (PLEASE see note at bottom!)
    • do dishes*
    • bathe pets
    • clean the car
    • take the trash out
    • clean and shine the family’s shoes*
    • rake, water, or weed the yard
    • sweep the front porch or wash the windows
    • read to, play with, and offer to babysit children
    • listen
    • house-sit during publicly advertised services
  • Make a list — a notebook with pockets and dividers might be helpful
    • local funeral homes, services, prices (It will be easier for you to make such calls and create a comparison list than for your friends while they’re newly grieving.)
    • contact information (phone, website, and physical addresses) for tending to
      • motor vehicle title(s)
      • house deed/rental agreement(s)
      • bank and credit card accounts
      • utilities (electricity, water, gas, phone, internet …)
      • subscriptions (newspaper, magazines, movie services …)
      • insurance companies (auto, health, life …)
      • credit bureaus (to prevent identity theft)

Please note: Only the closest, most trusted individuals — if any — should help in any way that involves actual account numbers. Keep an eye out for anyone who may take advantage of mourners’ vulnerable, distracted states of mind.

    • due dates and amounts of recurrent bills to be paid (monthly, quarterly, annually)
    • local grief support services and resources for now or for later (Check with area hospices and faith-based groups for starting points.)
    • names, contact information, and offers of people who say, “Let me know if I can help with …”

Please note: If you offer, follow up. Don’t wait for the grieving person to call you, because most can’t muster the energy no matter how badly they need to.

    • the kindnesses done by friends, family, neighbors, coworkers …
    • things remembered about the deceased — stories, anecdotes, personality quirks …
  • Return to the top of this list and repeat.

As much as grieving friends need your support in the hours, days, and weeks immediately after a death, mourners also need loving, practical support in the long, lonely months (and years) that follow.

*Before washing any items worn or used by the person who died, PLEASE ask to make sure that will be welcome. If in doubt, don’t. (Many survivors take comfort from holding and smelling items which remind them of their loved one.)

11/17/2016

Children’s Grief Awareness Day

I wear teal every day. Most days it’s obvious by my shirt or scarf (or both).

Teresa TL Bruce, TealAshes.com, wearing blue (with accents of teal) for Children's Grief Awareness Day

Teresa TL Bruce, TealAshes.com, wearing blue (with accents of teal) for Children’s Grief Awareness Day

When I’m walking my dog (in old jeans and older T-shirts), it’s not as easy to see. It takes searching to note that my eyeglasses frames are a dark teal, my sneakers are a brighter shade of teal, and my key chain carabiner is — you guessed it — another shade of teal. (Even my hair scrunchies alternate between patterns of flowers and Winnie the Pooh figures — against teal backgrounds.)

Children, like adults, wear their grief every day, and for them it’s also obvious to see on some days. The hues of their grieving show brightly as they’re crying when a children’s movie protagonist loses a parent (or a beloved animal) — Bambi, Mufasa, Cinderella, Nemo, Charlotte, Old Yeller … (Anyone else see a trend here?) You may see them drawing pictures of deceased loved ones. Or you may see them “acting out” in behaviors you’d rather not witness.

Children’s grief — just like their drawings and the size of their clothes and their experience in every area of life — does not always look the same as adult grief. They at times play and study and go about their daily routines (almost) as if nothing happened. Unfortunately, adults may see those healthy behaviors as signs bereaved children are “all better” and expect them henceforth to behave that way.

But love, loss, and grief weave their way into children’s lives as deeply as into adults. And where children’s lives and personalities and outlooks are still in development, those threads should not be overlooked.

For specifics on what to say (and not say) to grieving children and for helpful resources, visit this earlier post.

This gift to my then-little girls from my mother's hospice nurses retains a place on our shelves 21 years later. (photo by Teresa TL Bruce, TealAshes.com)

This gift to my then-little girls from my mother’s hospice nurses retains a place on our shelves 21 years later. (photo by Teresa TL Bruce, TealAshes.com)

When my mother died, her hospice nurses gave this book to my grieving children, because they wanted my girls to have something just for them in that difficult time. We’ve purged many kids’ books in the 21 years since, but this one will always have a home with us.